Please see below for information regarding the ‘Invalid eCode’ error message from Edenred:
Some of you may have experienced some slow running of the administrator online ordering website and the eCode redemption website on 27th/28th April due to an identified issue with the system.
This also means that many people were experiencing ‘Invalid eCode’ error messages on the eCode redemption website.
We’d like to apologise for any inconvenience caused and reassure you that our teams have worked hard to deploy a solution which has now rectified the problem.
Anyone trying to redeem an eCode received on 27th and 28th April and receiving error messages can now try again. For persistent eCode errors, please refer to the troubleshooting guidance below.
Advice for those experiencing eCode redemption errors
If the problem persists:
You may have entered the incorrect eCode. Please try to enter your eCode again. If your code is still not accepted, please delete the browsing history on your device – as your device may be storing the incorrect code in its memory.
If you are still experiencing problems, please email: [email protected]
Kind regards,
Edenred UK